Your Registered Manager Has Left – Now What?
If you’re running a CQC-regulated service, you’ll know that your Registered Manager is a crucial part of the puzzle. They’re not just a name on a certificate, they’re central to keeping your service compliant, safe, and well-led.
So, what happens if your Registered Manager leaves? It can feel daunting, but don’t panic, you’ve got options. Let’s break it down.
Why the Registered Manager Role Matters
The Care Quality Commission (CQC) requires most services to have a Registered Manager in place. They’re legally responsible (alongside the provider) for the way the service is run.
Without one, you run the risk of:
- Falling out of compliance with CQC regulations
- Receiving enforcement action or poor ratings
- Struggling to evidence leadership and governance
In short, you can’t just “leave the post empty” and hope for the best.
Step 1: Notify the CQC
If your Registered Manager has resigned, retired, or moved on, the first thing you must do is let the CQC know. This means submitting a Notification of absence or, if they’re not coming back, starting the deregistration process for that individual.
Transparency is key. CQC understands people leave. What they want to see is that you’re managing the transition responsibly.
Step 2: Put Interim Arrangements in Place
While you search for a new permanent manager, think about who can step in to hold the fort. This could be a deputy manager, senior staff member, or even yourself if you’re suitably experienced.
What matters is:
- Someone is clearly accountable for day-to-day operations
- Staff know who to turn to for leadership
- You can evidence governance and oversight
Keep records of handovers, decisions, and risk management. CQC inspectors love to see a “paper trail” showing you’re on top of things.
Step 3: Recruit the Right Fit
Recruitment can take time, especially with the CQC application process for Registered Managers. Start early and be clear in your job adverts about the level of responsibility.
Think about:
- Do they meet the fit and proper person requirements?
- Do they have the right Level 5 Diploma in Leadership for Health and Social Care (or be willing to work towards it)?
- Do they share your values and vision for care?
Getting the right person is better than rushing the wrong person into post.
Step 4: Submit the New Application
Once you’ve found your candidate, you’ll need to support them through the CQC Registered Manager application process. This includes:
- Completing the Application to register a manager
- Providing references, DBS checks, and qualifications
- Preparing them for the CQC interview
It can take several weeks, so keep those interim arrangements documented until your new manager is officially registered.
Step 5: Keep Communication Open
Don’t forget, staff, residents, and families may feel unsettled by a leadership change. Reassure them that:
- Care quality remains the priority
- Strong interim management is in place
- A recruitment plan is underway
Good communication builds trust and shows regulators you’re proactive.
Final Thoughts
A Registered Manager leaving can feel like a storm, but it doesn’t have to sink the ship. With clear steps, good record-keeping, and a solid recruitment plan, you can stay compliant and keep your service running smoothly.
If you’re feeling unsure about navigating the CQC process, it’s worth reaching out to the HLTH Group. They specialise in supporting providers through situations like this and can give you the expert guidance you need to stay compliant and confident.