Being Well-Led: How HLTH Manage Supports You in This KLOE
The Well-Led domain is often the CQC standard that causes the most anxiety for Registered Managers and providers, as it relates to their own management and leadership skills. Whilst HLTH Manage evidences compliance across all 5 standards, many managers using the system have especially praised it’s expert guidance and evidence management in Well-Led.
Let’s think about what Well-Led means:
The CQC (guidance for providers) define a Well-Led service as:
“…the leadership, management and governance of the organisation assures the delivery of high-quality and person-centred care, supports learning and innovation, and promotes an open and fair culture”
HLTH Manage provides you with an instant indication of your compliance in ‘Well-Led’ with its easy to interpret dashboard. As you upload more evidence demonstrating your compliance in ‘Well-Led’, the dial will build up until it reaches 100%- meaning you have enough evidence and it is up-to-date. The system provides expert prompts from former CQC National Training Managers on what specific evidence to gather for each KLOE- guiding you on precisely how to be (and prove you are) fully compliant with the CQC’s ‘Well-Led’ standards.
You receive a weekly email providing you with an update on items that need attention within the next 4 weeks: for Well-Led, this means areas such as risk management, governance protocols, and your engagement with staff and the community. You then have a month to source that update or training session – no more checking the calendar and writing lists.
Moreover, with its task allocation function, HLTH Manage allows you to instantly delegate duties to your staff. They will then receive a notification, and you will be notified when it has been completed. This means you can address performance concerns in real time, not after an inspection, demonstrating proactive governance (key to being ‘Well-Led’).
With its easy drag and drop function, updating your evidence log and adding a document couldn’t be easier. This means you can quickly provide a clear history of a Well-Led service that keeps on top of maintenance checks and training sessions.
Document storage
Keeping all your evidence in one place means that if the Registered Manager is away, staff have access to compliance information in their absence – no scrabbling around looking for documents or passwords. This provides clear evidence of service sustainability; one of the Well-Led KLOE’s.
Another way that HLTH Manage can support you to demonstrate Outstanding ‘Well-Led’ practice is through its staff management function. Staff 1:1 and clinical supervision meetings can be stored in their allocated employee folder in the Human Resources section, along with the initial application form and documents associated with that process. Furthermore, DBS checks and professional registration and revalidation documents can be added to the system, ensuring that employment history is maintained and in one place. Training certificates can be added to the records, this can be converted into a pdf, excel spreadsheet, jpeg or word document ready to send over to inspectors and commissioners as required.
Our colleagues at QPol, the leading provider of service-bespoke policies and procedures, can provide you with a full suite of policies and procedures. These clinically produced, expertly written documents guide exceptional service, and can be used for your staff training and governance purposes. This is another way to ensure exceptional Well-Led service. These will be stored, accessed, and revised, through HLTH Manage’s intuitive system.