HLTH Manage Listed Key Reason for ‘Outstanding’ CQC Rating
The use of HLTH Manage is listed as one of the key reasons that Recovery Connections, one of our nationwide users, were rated ‘Outstanding’ in their latest CQC inspection!
CQC Inspectors were extremely impressed with how our system reflected Recovery Connections’ proactive approach to compliance. Recovery Connections showed inspectors the HLTH Manage system during their inspection, demonstrating to the CQC how they remained up-to-date with their policies, training, and documentation- all of which was guided by HLTH Manage. See the glowing praise for our compliance system in Recovery Connections’ CQC report:
“We rated Recovery Connections as outstanding because […] The provider’s governance systems were robust and ensured the service delivered safe and effective care and treatment. The provider had purchased an online system to enable the service to rapidly access evidence required to demonstrate good practice and assist with the overall governance of the service’s processes.” –Care Quality Commission
We are delighted that our system contributed to the success of Recovery Connections, and that inspectors recognised the importance of HLTH Manage with regards to their excellent overall governance and compliance. The report highlights the fact that two of the Key Lines of Enquiry (KLOE’s) – ‘Safe’ and ‘Effective’ – were so exceptionally met because of their robust systems and governance.
The HLTH Manage dashboard assesses your compliance against the 5 KLOE’s, and you can receive expert advice and upload evidence against subclauses for each individually to ensure full CQC compliance. Another KLOE highlighted in Recovery Connections’ report is their Outstanding practice in being ‘Well-Led’. They were praised by inspectors for the positive workplace culture within their organisation- a key part of achieving success in this Line of Enquiry:
“Staff felt proud, respected and accepted, there was a strong sense of teamwork and collaboration, room to grow and develop and that there was a culture of honesty, openness and transparency within the service.”
Alongside establishing a culture of acceptance for their staff, Recovery Connections were praised by inspectors for creating a culture of self-development and possibility for their patients. This is representative of their compliancy as a ‘Caring’ provider. See this praise below:
“Clients had access to education and work opportunities. The treatment programme provided clients with lifelong learning credits and ambassadors could obtain a level two accredited qualification in peer mentoring and employment skills.”
Recovery Connections are an excellent example to all providers of how to succeed in a CQC inspection. They are extremely dedicated to providing the best care for both staff and patients, and have worked hard to create a culture of growth, acceptance, and kindness. They used the HLTH Manage system to understand and maintain compliancy across all KLOE’s, optimising our system to manage and evidence their great work to inspectors.
See Recovery Connections’ latest CQC report here: Recovery Connections New Approach Comprehensive Report (IndependentHealthCare-MH Location Mar 2019)_INS2-5202609370 (cqc.org.uk)